Specialist Services

Specialist Services

Specialist Services

Specialist Services

In addition to this broad-based bespoke outsourcing, we offer specialist capabilities in three vertical markets.

In addition to this broad-based bespoke outsourcing, we offer specialist capabilities in three vertical markets.

Aviation

Aviation

We are experts in aviation, offering technical services such as fuel, route and load control, flight data analysis, crew roster planning, as well as baggage handling and customer ticketing support.

Our practice leader has over 20 years of experience leading operations in aviation outsourcing and our key client is Australia’s leading low-cost airline. Its parent airline, the country’s national flag carrier, has subsequently also joined our client list.

Since 2009, we have grown from outsourcing a single service to a dozen and have helped the airline operate efficiently and safely, without incident. We consistently exceed expectations in routine civil aviation authority audits.

In addition to delivering Knowledge Process Outsourcing (KPO) to major airlines, we are also experts in providing operational support for corporate flight departments and charter management companies (such as aircraft scheduling, management of crew documents, shopping for the best fuel rates, travel coordination, obtaining overflight/landing permits).

Healthcare

Healthcare

Our CareJet service is a leader in emergency medical assistance and air ambulance, managing medical emergencies and evacuations for travelers in the Philippines and across the Asia-Pacific region. We are the country’s leading delivery partner in this area and major international insurance companies outsource all aspects of local service and financial provision to us.

In addition to managing claims and arranging treatment, transport and payment for travelers with medical issues, our flight nurses and emergency physicians travel with patients where necessary.

Our medical director is a board-certified emergency physician with over 29 years of experience in the hospital setting, emergency and flight medicine, and our practice leader is a registered nurse who worked in the emergency department for 5 years.

CareJet is IAG’s official and exclusive Assistance Partner in the Philippines, as well as being the preferred Medical Assistance and Air Ambulance provider of the Philippine College of Emergency Medicine.

FACA (Finance, Accounting, Consultancy & Advisory)

FACA

Our team of accountants under our CFO offers agile solutions, rapid turnaround and better quality at as low as 10% of the cost of finance staff in clients’ own countries.

Unlike traditional BPO, which tends to offer a piece-meal approach to outsourcing single functions (such as accounts payable) we offer rich accounting and financial solutions embracing entire accounting value chains. Our end-to-end proposition ranges from full blown financial accounting (including income statement preparation, balance sheet, cash flow statement, and statement of retained earnings), through statutory reporting, purchasing, management reporting, payroll, documentation for external audits, and bank reconciliation, to accounts receivable and payable.

We also provide CEOs, board members, and key management personnel with accounting dashboards to show their progress against targets.

Our practice head is a highly experienced accounting professional who has worked in a range of roles in the Philippines and Singapore, and was CFO of one of the Philippines’ largest integrated entertainment and casino complexes.

Bespoke Outsourcing of Core Processes

The Global Virtuoso approach is fully bespoke for every client, delivering individual solutions underpinned by full feasibility studies.

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Custom Outsourcing

We constantly innovate and explore new sectors with potential for us to outsource key processes.

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Get in touch

Contact us today to discuss how we can help you improve your operational quality and efficiency while cutting down costs.