Global Virtuoso is a Philippine-based outsourcing company that provides specialist support in mission critical business areas. Our Manila-based team of industry-leading specialists in diverse disciplines and sectors – our Virtuosos – delivers process efficiencies and global best practice at a fraction of the cost of comparable staff in clients’ home markets.
As a result of these world-class capabilities we are trusted with key processes by large international businesses. We also provide Small and Medium Enterprises (SMEs) with the infrastructure for growth without the need to take on more staff, larger premises or vastly increased costs.
Specialist partners in Knowledge Process Outsourcing (KPO)
Global Virtuoso offers a number of clear differences to traditional BPOs, the most important of which is that we handle core and complex business processes rather than repetitive and routine tasks. We call this Knowledge Process Outsourcing (KPO), which means we have the expertise to manage processes that are otherwise not commonly outsourced.
In addition to great specialist strength in managing technical processes, our capabilities in customer service areas are equally robust, which enables us to deliver end-to-end solutions from engineering and transaction processing all the way through to customers.
Our growing reputation is based on our ability to understand, document, transition, and successfully execute complex technical processes across a number of highly regulated industries.
Underpinning these skills, our quality management and process improvement resources, supported by a robust transition management framework, enable us to take on new processes in industries that we have not previously managed. In doing so we often increase the quality and performance of process delivery against clients’ experience of managing the processes in-house.
In addition to delivering these bespoke services for a broad range of businesses, we offer speciﬁc expertise in three key areas.
At Global Virtuoso we believe that our role is to help clients achieve the cost advantages of outsourcing while improving quality and performance across the core processes we manage for them. To this end, we initially focus on understanding and adapting to the processes in question, so we can take them over seamlessly via a robust transition process, then operate them ﬂawlessly at steady state according to rigorous quality standards. Once this has been accomplished, we work to improve these processes continuously, driving out waste and minimizing cost.